Frequently Asked Questions

I want to feel secure. Can you guarantee my confidentiality?

Sure! is absolutely private, so you can be completely secure when you ask for our help. We will never share your personal information with any third parties and no one will ever know that you use our services. We follow this rule because we need to get your personal information (e.g., your first and last names, contact details, etc), which guarantees you quality assistance while working with us. We appreciate your trust and will never let you down.

Why do I need to authorize it?

Each and every client must be authorized to use our service. This is the only way for us to protect you from fraud and make sure that you are a real person and no one else uses your credit card without your knowledge or permission. You can get authorized in the following ways: by email or over the phone with the help of our Customer Support Representative. In some cases, we can ask you to authorize your credit card. If you are not authorized, we can refuse to provide you with our services.

Where can I find my authorization code?

While an authorization process, you get two authorization codes. First, included in an email, and the second in the text message, which is why we ask you to provide us with your phone number. They both are important and they are not the same. You need to insert them both in your Personal Control Panel. To get a code to your mobile device, please make sure that it can receive SMS. If you need help on this step, please contact our Support Customer Managers.

Can I get a discount from you?

Yes! We have launched a flexible discount system to make our services affordable for you. Learn more about our one-time discounts, visit our Prices page. Also, becoming our regular client guarantees that you will get our emails with special offers.

When should I pay for the work I ordered?

Our services are pre-paid. We need to make sure that our writers will get the payment for the work they prepared and the time they spent to deliver your work on time. It means that the writer will be assigned to write a paper for you only after the payment is made. There’s no need to worry, thousands of clients have tried our services before. Besides, we have Money Back Guarantee policy and you can ask for up to three free revisions if you are not fully satisfied with the first draft of your work. However, our practice shows that you will be 100% satisfied.

Can you guarantee me my money back?

Our writers do their best to provide you with the best quality paper from the very first attempt. So, it is unlikely that you will not be satisfied with your order. However, you must be protected and this is why we have 100% money-back guarantee.

What paper formatting should I expect?

We will format your paper FREE of charge according to your instructions. The formats can be as follows:
  • MLA
  • APA
  • Chicago/Turabian
  • Harvard
  • Other

Just in case you do need any of the formats mentioned above, the standard paper format will be typed in 12pt font, Times New Roman/Arial, double-spaced, with 1 inch margins. The average page include 275 words.

I have some additional materials. How can I provide them?

Fill in the order form with details about your order and head to your personal control panel. There you will be able to upload the files you have. You can attach all popular formats of the files up to 20 MB in size. If for any reason you cannot upload the files, please contact our Customer Support Representative.

I need the most professional writer. Do you have any?

Absolutely! We have TOP writers who are more experienced than others in our team. You can hire one of them in the order form for an additional fee while placing your order.

Can you guarantee me a VIP service?

All our clients who choose additional extras, such as VIP service, improve their experience with us significantly. This means, for instance, that adding a VIP service extra to your order will guarantee you a top priority of your assignment and you will be notified with sms while your writer is working on your order when he needs some additional information, when the writer is assigned, or when your order is done before the deadline.


Each and every extra we offer is a guarantee of the better result. Learn more about all our extras here.